Gaming on Mostpay should always be fun — never stressful, never something you regret. We have built a full set of responsible gaming tools directly into your account so you can set your own limits, take breaks whenever you need, and get support if things ever feel like too much. This page explains everything available to you.
Player protection tools built in
Support available every day
Cost to activate any limit or break
Self-exclusion activation time
Every tool is free, available instantly from your account settings, and designed to keep gaming enjoyable on your terms.
Set a maximum amount you can deposit per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately. Increases require a 24-hour waiting period — giving you time to reconsider.
Choose how long each gaming session can last — 30 minutes, 1 hour, 2 hours, or a custom duration. When your session limit is reached, you are automatically logged out. You can set a new session limit before your next login, but not mid-session.
Enable on-screen pop-up reminders at regular intervals — every 15, 30, or 60 minutes — showing how long you have been playing and how much you have spent in the current session. Reality checks are a simple but effective way to stay aware of time and money without having to track it yourself.
Need a short break? A cooling-off period temporarily suspends your account for 24 hours, 48 hours, 7 days, or 30 days. During this time you cannot log in, deposit, or place bets. Your balance is safe and withdrawals remain available. The break activates within minutes of your request.
If you feel you need a longer break from gaming, self-exclusion closes your Mostpay account for a minimum of 6 months, up to 5 years or permanently. Once activated, the exclusion cannot be reversed during the chosen period. Any remaining balance will be returned to your registered payment method.
Set a cap on how much you are willing to lose per day, week, or month. When your loss limit is reached, your account is automatically restricted from further gameplay until the period resets. Like deposit limits, reductions apply immediately while increases require a 24-hour cooling period.
A clear summary of every responsible gaming control, how fast it activates, and whether it can be reversed.
All limits are free to set and can be activated directly from your Mostpay account settings without contacting support.
Increases to any limit always carry a mandatory 24-hour delay. This is intentional — it gives you time to reconsider before a higher limit takes effect.
| Tool | Periods Available | Activation | Reversible? |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant (decrease) | Yes, with 24h delay for increases |
| Loss Limit | Daily / Weekly / Monthly | Instant (decrease) | Yes, with 24h delay for increases |
| Session Limit | Custom (minutes/hours) | Next session | Yes, before next login |
| Reality Check | Every 15 / 30 / 60 min | Instant | Yes, anytime |
| Cooling-Off | 24h / 48h / 7d / 30d | Within minutes | No — must complete period |
| Self-Exclusion | 6 months / 1–5 years / Permanent | Within 1 hour | No — irreversible during period |
Most players enjoy Mostpay without any issues. But it helps to know the signs — for yourself or someone you care about.
Spending more money on gaming than you planned or can afford, and feeling unable to stop even when you want to.
Chasing losses — continuing to play in an attempt to win back money you have already lost, often making the situation worse.
Spending significantly more time gaming than you intended, losing track of time, or neglecting daily responsibilities as a result.
Hiding your gaming activity from family or friends, or lying about how much time or money you spend on Mostpay.
Feeling anxious, irritable, or restless when you are not gaming, or using gaming as a way to escape stress or difficult emotions.
Borrowing money, selling possessions, or neglecting bills and essential expenses in order to fund gaming activity.
Needing to bet larger and larger amounts to get the same level of excitement or satisfaction from gaming.
Making repeated unsuccessful attempts to cut down or stop gaming, despite genuinely wanting to do so.
If you recognise any of these signs in yourself, please use the responsible gaming tools in your Mostpay account or contact our support team at [email protected]. You are not alone, and help is available.
Honest answers to these questions can help you understand your relationship with gaming. There are no right or wrong answers — this is just for you.
Do you ever feel guilty or ashamed after a gaming session on Mostpay, even when you have stayed within your budget?
Have you ever deposited more money than you originally planned because you wanted to keep playing after a loss?
Has anyone close to you — a family member or friend — expressed concern about how much time or money you spend gaming?
Do you find yourself thinking about gaming frequently during the day, or feeling a strong urge to log in when you are doing other things?
Have you ever used money set aside for rent, food, bills, or other essentials to fund a gaming session?
Do you feel that gaming is something you do to cope with stress, loneliness, boredom, or difficult feelings rather than purely for entertainment?
If you answered yes to two or more of these questions, we encourage you to set a deposit or session limit in your account settings, or contact our support team at [email protected] for a confidential conversation.
It takes less than two minutes to activate any limit or tool from your Mostpay account. Here is exactly how to do it.
All responsible gaming tools are available 24 hours a day, 7 days a week. You do not need to contact support to activate them — everything is self-service from your account dashboard.
Visit mostpay.app and log in using your registered mobile number and password. If you have two-factor authentication enabled, complete the verification step.
Click your profile icon in the top right corner of the screen, then select "Account Settings" from the dropdown menu that appears.
In the Account Settings menu, find and click the "Responsible Gaming" section. All available tools — deposit limits, loss limits, session limits, reality checks, cooling-off, and self-exclusion — are listed here.
Select the tool you want to activate. Enter your preferred limit amount or time period. Review the details carefully — especially for cooling-off and self-exclusion, which cannot be reversed once confirmed.
Click "Confirm" to activate your chosen tool. You will receive a confirmation message on screen and a notification to your registered email address. Your limit or restriction is now active.
At Mostpay, responsible gaming is not a box we tick — it is a core part of how we operate. We genuinely believe that gaming should be a source of entertainment, not stress or financial hardship. Every feature we build, every policy we write, and every support interaction we have is shaped by that belief.
We know that the vast majority of Mostpay players in Bangladesh enjoy the platform without any problems. But we also know that for a small number of people, gaming can become difficult to manage. Our job is to make sure those players have every tool they need to stay in control — and that they know where to turn if they need help.
Responsible gaming at Mostpay means giving you real control over your own experience. It means being honest with you about the risks involved in real-money gaming. And it means never putting profit ahead of player wellbeing.
Mostpay is strictly for adults aged 18 and above. We enforce this through a mandatory age verification process during registration. Every new account must provide a valid national ID or passport before any deposit or gameplay is permitted.
If you are a parent or guardian and you believe a minor may have accessed Mostpay using your device or payment details, please contact us immediately at [email protected]. We will investigate and take action within 24 hours, including closing any underage account and returning any funds deposited.
One of the most important things to understand about real-money gaming on Mostpay is that it is a form of entertainment — not a reliable way to make money. Games like Pool Rummy, Keno, and Jackpot Fishing are designed to be fun. Outcomes involve an element of chance, and the house always maintains a mathematical edge over time.
This does not mean you cannot win — many Mostpay players do win, sometimes significantly. But it does mean you should never play with money you cannot afford to lose, and you should never rely on gaming winnings to pay for essential expenses like rent, food, or bills.
Before every session, we recommend setting a clear budget in your head — or better yet, using the deposit limit tool in your account — and treating that amount as the cost of your entertainment for the session, regardless of the outcome.
If you are struggling with your gaming habits, or if you are worried about someone else, please reach out. Our support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are treated with complete confidentiality.
We will never judge you for asking for help. Our support team is trained to handle these conversations with care and respect. Reaching out is a sign of strength, not weakness — and it is the right thing to do if gaming is no longer feeling fun.
Mostpay's responsible gaming tools and policies are incorporated into our Terms and Conditions. By registering and using the platform, you agree to use it responsibly and to provide accurate information during the age verification and KYC process.
We reserve the right to apply responsible gaming restrictions to any account where we identify patterns of play that suggest a player may be experiencing difficulties — even if the player has not requested a limit themselves. In such cases, we will always contact the player directly to explain the action taken and offer support.
This policy is reviewed and updated regularly. The most current version is always available on this page. If you have questions about any aspect of our responsible gaming approach, please contact us at [email protected].