Mostpay FAQ — Your Questions Answered

Creating a Mostpay account is straightforward and takes under two minutes. Visit the Register page, enter your mobile phone number, choose a strong password, and submit the form. You will receive a verification code on your phone — enter it to activate your account. Once verified, you can log in immediately and make your first deposit. No complicated identity documents are required to get started.

Yes, registration on Mostpay is completely free. There is no sign-up fee, no monthly subscription, and no hidden charges for creating your account. You only spend money when you choose to deposit funds and place bets on games. Creating an account costs nothing and you can explore the platform before making any financial commitment.

Go to the Login page and click the "Forgot Password" link below the login form. Enter the phone number registered to your account and you will receive a reset code via SMS. Enter the code, set a new password, and you are back in. If you do not receive the SMS within a few minutes, contact our support team at [email protected] and we will help you regain access quickly.

No. Each player is allowed one account only. Creating multiple accounts is a violation of Mostpay's Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately so we can resolve the situation without penalty.

Account detail changes — including phone number updates — must be processed through our support team for security reasons. Send a request to [email protected] from the email address linked to your account, explain what needs to be changed, and our team will verify your identity and make the update within 24 hours.

Mostpay currently accepts deposits via bKash and Nagad — the two most widely used mobile financial services in Bangladesh. Both methods are fully integrated into the platform, meaning you can deposit directly from your bKash or Nagad wallet without leaving the Mostpay app or website. We do not currently accept bank transfers or international cards, but we are working to add more local payment options in the future.

The minimum deposit on Mostpay is ৳100. This applies to both bKash and Nagad deposits. There is no maximum deposit limit set by Mostpay, though your mobile wallet provider may have their own daily transaction limits. If you are unsure about your bKash or Nagad limits, check directly with your wallet provider.

Most deposits via bKash and Nagad are credited to your Mostpay balance within 60 seconds. In rare cases during peak hours, it may take up to 5 minutes. If your deposit has not appeared after 10 minutes, do not make a second deposit — instead, contact [email protected] with your transaction reference number and we will investigate and credit your account manually if needed.

Mostpay does not charge any fees on deposits. The full amount you send via bKash or Nagad is credited to your gaming balance. However, your mobile wallet provider may apply their own standard transaction charges — these are outside Mostpay's control. Check your bKash or Nagad app for their current fee schedule.

This can occasionally happen due to network delays between bKash and our payment processor. Here is what to do:

• Wait 10 minutes and refresh your Mostpay balance.
• Check your bKash transaction history to confirm the deduction.
• Note down the bKash transaction ID (TrxID).
• Email [email protected] with your account phone number and the TrxID.
• Our team will verify and credit your balance within 1 hour.

Do not attempt to deposit again until the issue is resolved to avoid double charges.

Log in to your Mostpay account and go to the Withdrawal section in your account dashboard. Enter the amount you wish to withdraw and select bKash or Nagad as your payout method. Make sure the mobile number you enter matches the wallet you want to receive funds in. Submit the request and the funds will be sent to your wallet, typically within 30 minutes during business hours.

The minimum withdrawal amount on Mostpay is ৳200. This ensures that transaction processing costs are covered and that withdrawals are processed efficiently. There is no maximum withdrawal limit per transaction, though very large withdrawals may require additional verification for security purposes.

Most withdrawals are processed within 30 minutes during normal operating hours (9 AM to 11 PM Bangladesh time). Withdrawals submitted outside these hours are processed first thing the following morning. If your withdrawal has not arrived within 2 hours during operating hours, contact [email protected] with your withdrawal request ID.

Withdrawal requests can be rejected for several reasons:

• The withdrawal amount exceeds your available balance.
• Active bonus wagering requirements have not been met.
• The bKash or Nagad number entered does not match your registered account.
• Your account has a pending security verification.
• The withdrawal amount is below the ৳200 minimum.

If none of these apply to your situation, email [email protected] and we will review your case directly.

Mostpay currently offers eight real-money games:

• Pool Rummy — skill-based card game
• Shade Dragon Fishing — arcade fishing shooter
• Honor of Zuma — puzzle ball shooter
• Keno — fast number draw game
• Circus Delight — slot game with bonus rounds
• Jackpot Fishing — progressive jackpot fishing arcade
• Monster Mine — mining strategy game
• View all games on the Game page

All games are available 24/7 on both mobile and desktop.

Yes. All Mostpay games use certified random number generation (RNG) to determine outcomes. This means no game result is predetermined or influenced by the platform. The RNG system is independently tested to ensure genuine randomness. You can play with confidence that every spin, draw, or round is decided fairly and transparently.

Minimum bets vary by game. Most games start from ৳5 per round, while card games like Pool Rummy start from ৳10. Here is a quick overview:

• Pool Rummy — ৳10 minimum
• Shade Dragon Fishing — ৳5 minimum
• Honor of Zuma — ৳5 minimum
• Keno — ৳10 minimum
• Circus Delight — ৳5 minimum
• Jackpot Fishing — ৳10 minimum
• Monster Mine — ৳5 minimum

If your connection drops mid-game, the Mostpay platform saves your game state automatically. When you reconnect and log back in, you will be returned to the game at the point where you left off. Any bets already placed before the disconnection are preserved. If you believe a disconnection caused an unfair outcome or a bet was lost incorrectly, contact [email protected] with the game name, time, and approximate bet amount.

New players receive a welcome bonus on their first deposit. The bonus is credited automatically to your account balance after your first successful deposit — no promo code required. The bonus can be used on any game in the Mostpay library. Wagering requirements apply before the bonus amount can be withdrawn. Full bonus terms are available on the Terms and Conditions page.

A wagering requirement means you need to bet a certain total amount before bonus funds can be converted to withdrawable cash. For example, if you receive a ৳100 bonus with a 10x wagering requirement, you need to place ৳1,000 in total bets before that bonus becomes withdrawable. All bets on any Mostpay game count towards the wagering requirement. The current progress is always visible in your account dashboard.

Yes. Mostpay runs regular promotions for existing players including weekly reload bonuses, cashback offers on fishing games, and game-specific free round promotions. All active promotions are displayed in your account dashboard after login. We also send notifications via the Mostpay app when new promotions go live. Download the Mostpay app to make sure you never miss a bonus offer.

The Mostpay app is available for Android devices. Visit the App page on this website and follow the download instructions. Since the app is distributed directly rather than through the Google Play Store, you may need to enable "Install from unknown sources" in your Android settings before installing. The app is under 25 MB and installs in under a minute on most devices.

Currently, the Mostpay app is available for Android only. iPhone users can access all games and account features through the mobile browser at mostpay.app — the website is fully optimised for iOS Safari and works smoothly on all iPhone models. An iOS app is on our development roadmap and will be announced when available.

The Mostpay app runs on Android 6.0 and above. A minimum of 2 GB RAM is recommended for smooth gameplay, though most games will run on 1 GB RAM devices. A stable 4G or Wi-Fi connection is recommended for the best experience. The app uses approximately 25 MB of storage space after installation.

Yes. Mostpay uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold or shared with third parties. Payment transactions are processed through encrypted channels. For full details on how we handle your data, read our Privacy Policy.

Mostpay is committed to responsible gaming. The following tools are available in your account settings at no cost:

• Daily, weekly, and monthly deposit limits
• Session time reminders and automatic session limits
• Temporary account cooling-off periods
• Permanent self-exclusion option

If you feel gaming is negatively affecting your life, visit our Responsible Gaming page for guidance and support resources.

You can request a temporary suspension or permanent closure of your account by emailing [email protected]. Include your registered phone number and the reason for closure. For responsible gaming self-exclusion requests, these are processed as a priority and take effect within 24 hours. Any remaining balance at the time of closure will be refunded to your registered bKash or Nagad number.