Your personal information belongs to you. This policy explains exactly what data Mostpay collects, why we collect it, how we store it, who we share it with, and what rights you have over it. We have written this in plain language — no legal jargon, no hidden clauses.
These are the core principles that guide every data decision we make at Mostpay.
Mostpay does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate your account and improve your experience on the platform — nothing else.
All data transmitted between your device and Mostpay is encrypted using TLS. Sensitive data stored on our servers — including payment details and identity documents — is encrypted at rest using industry-standard AES-256 encryption.
You can request a copy of all data Mostpay holds about you, ask us to correct inaccurate information, or request deletion of your account and associated data at any time. We process all data requests within 30 days.
We only collect the data we actually need to operate your account, process payments, and comply with legal requirements. We do not collect data speculatively or build profiles beyond what is necessary for the Mostpay service.
Mostpay does not keep your data indefinitely. Account data is retained for as long as your account is active and for a defined period after closure as required by law. Data that is no longer needed is securely deleted on a scheduled basis.
In the unlikely event of a data breach that affects your personal information, Mostpay will notify you directly via your registered email address within 72 hours of becoming aware of the incident, along with steps you should take to protect yourself.
Mostpay is a real-money gaming platform operated for players in Bangladesh. We offer a range of skill-based and chance-based games accessible via web browser and mobile app, with payment processing through bKash, Nagad, Rocket, and local bank transfer.
For the purposes of this Privacy Policy, Mostpay is the data controller responsible for the personal information you provide when registering and using the platform. If you have any questions about how your data is handled, you can reach us at [email protected].
This policy applies to all Mostpay services including the website at mostpay.app, the Mostpay mobile app, and any related customer support interactions.
Mostpay collects personal data in three ways: information you provide directly, information generated automatically when you use the platform, and information received from third-party verification providers. Here is a breakdown of each category:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport number | Provided by you during registration or KYC verification |
| Contact Data | Mobile number, email address | Provided by you during registration |
| Financial Data | bKash/Nagad wallet number, bank account details, transaction history | Provided by you when making deposits or withdrawals |
| Technical Data | IP address, device type, browser type, operating system, session duration | Collected automatically when you access the platform |
| Usage Data | Games played, bets placed, session times, feature interactions | Collected automatically during platform use |
| Verification Data | Identity document images, selfie photos for liveness checks | Provided by you during KYC; processed by our verification partner |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Generated when you contact Mostpay support |
Mostpay does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.
Every piece of data Mostpay collects has a specific purpose. We do not use your data for anything beyond what is described here. The main purposes for which we process your personal information are:
Mostpay does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you without human review.
Mostpay processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Mostpay does not sell your personal data. We share data only with the categories of third parties listed below, and only to the extent necessary for the stated purpose:
All third parties who receive your data from Mostpay are required to handle it securely and in accordance with applicable data protection law. We do not allow them to use your data for their own marketing purposes.
Mostpay uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players use the platform. Here is what we use and why:
You can manage cookie preferences from your browser settings. Disabling non-essential cookies will not prevent you from using Mostpay, but some features may not work as smoothly. Mostpay does not use third-party advertising cookies or tracking pixels for ad targeting.
Mostpay retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type based on legal requirements and operational necessity:
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a Mostpay player, you have the following rights over your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond within 30 days.
Some rights are subject to legal limitations. For example, we cannot delete transaction records that we are legally required to retain. Where a limitation applies, we will explain it clearly in our response to your request.
Mostpay takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:
While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and enable two-factor authentication from your account settings.
Mostpay is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on Mostpay, please contact us immediately at [email protected]. We will investigate and close the account promptly, deleting any associated personal data.
Age verification is a mandatory step in the Mostpay registration process. We use a combination of self-declaration and document-based verification to enforce this requirement. Accounts where age cannot be confirmed will be suspended pending verification.
The Mostpay platform does not contain links to external third-party websites. All navigation within the platform stays within the mostpay.app domain. If you arrive at Mostpay via a link from another website, that website's privacy practices are entirely separate from ours and are not covered by this policy.
Mostpay is not responsible for the privacy practices of any third-party payment providers you use to fund your account. We recommend reviewing the privacy policy of your payment provider — such as bKash or Nagad — to understand how they handle your financial data on their end.
Mostpay may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page.
For significant changes that affect how we use your data in a material way, we will notify you directly via your registered email address at least 7 days before the changes take effect. Continued use of Mostpay after the effective date of any update constitutes your acceptance of the revised policy.
We encourage you to review this policy periodically. If you have questions about any changes, contact us at [email protected] before the effective date and we will be happy to explain.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the Mostpay privacy team. We aim to respond to all privacy-related enquiries within 5 business days.
All privacy requests are handled by a real person, not an automated system. We take every request seriously and will always give you a clear, honest answer about what data we hold and how it is used.